Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Biotin & Keratin Shampoo:

Vince Biotin & Keratin Shampoo is designed with a powerful combination of Biotin & Keratin that helps to prevent premature hair loss and damaged hair while helping to increase natural hair growth. It cleanses and removes buildup from the scalp, and assists to strengthen hair follicles and hair strands, to promote healthy hair and scalp. This anti-hair loss keratin shampoo also helps to reduce DHT and slows down the shedding process over time to reveal much healthier and thicker-looking hair.

Key Benefits:

• - Helps to prevent Hair Loss & protecting hair- Contains Biotin and keratin infused
• - Helps to restore the health of existing hair and adds volume
• - Assists to strengthen Hair Shaft
• - No Parabens

Directions:

Apply a sufficient amount of Vince Biotin & Keratin Shampoo generously to wet hair, massage lather throughout the ends, and rinse hair thoroughly with fresh water. For best results follow it with Vince Biotin & Keratin Mask.

Warnings:

Avoid contact with eyes. If contact occurs rinse immediately.

Ingredients:

WATER,  SODIUM LAURYL ETHER SULFATE,  COCO BETAINE,  GLYCOL DISTEARATE,DIMETHICONOL,  TEA-DODECYLBENZENESULFONATE,  COCAMIDE MEA,PHENOXYETHANOL, GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE,ETHYLHEXYLGLYCERIN,  HYDROLYZED VEGETABLE PROTEIN PG-PROPYL SILANETRIOL,SODIUM CHLORIDE,  DISODIUM EDTA,  BIOTINOYL TRIPEPTIDE-1,  SODIUM HYDROXIDE,  ACRYLATES/BEHENETH-25 METHACRYLATE COPOLYMER,FRAGRANCE